Frequently Asked Questions
Order
We strive to process and ship orders promptly within 24-48 hours of placement.
Please note:Due to the high volume of orders during Black Friday, the shipping process will be delayed. Rest assured, we are working hard to process your order as soon as possible.
Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.
Please note: Due to the high volume of orders during Black Friday, the shipping process will be delayed. Rest assured, we are working hard to process your order as soon as possible.
We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page
Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.
Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.