Miamara

Returns & Exchanges

Questions about your order? We've made the process as straightforward as possible.

How to Request a Return or Exchange

Start your request directly through our return portal. You'll need your order number and email address. Once submitted, you'll receive the return form and all necessary instructions.

Please note that the address printed on your original shipping label is not our return address. Each return is assigned its own shipping instructions once your request has been submitted, so we kindly ask that you always follow the address provided through the return portal or email. Packages sent elsewhere unfortunately cannot be accepted and will be returned to sender.

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Refund Options

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Exchanges & Replacements

Change Size or Color

If the size or color isn't quite right, we'll send you the correct one at no cost. Simply submit a request through our return portal with your order details.

Exchange for a Different Item

Prefer something else from our collection? We'll ship a different item to you free of charge. Simply submit your request through our return portal.

Please note that exchange and replacement requests are limited to one per order. Once an exchange has been processed for an order, no further exchange requests can be submitted for the same order.

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Fees & Shipping

Return shipping is the customer's responsibility. A $15.99 restocking fee applies per returned item. Original shipping is non-refundable.

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Conditions

Items must be returned within 14 days of delivery, unworn, unwashed, and unaltered with all original tags attached. Items must also be free of makeup, deodorant, perfume, and pet hair. All items are inspected upon arrival at our warehouse — failure to meet these conditions may result in the return being refused.

The following items cannot be returned or exchanged:

— Bodysuits

— Swimwear

— Jewelry

Final Sale items are eligible for store credit only.

For orders that contain sets or multi-part items, all parts must be returned together in the same parcel. Returning items separately may result in the return being refused. Please also return each order in a separate parcel — we are unable to process returns if two or more orders are combined in the same package.

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Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us at support@bymiamara.com within 14 days of delivery with photos and your order number before submitting a return request.

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What Does Not Qualify as a Defect

We inspect all returned items carefully. The following are not considered quality defects and do not qualify for a defect-based return or refund:

Production Characteristics

— Loose threads or raw edges

— Variations in thickness or fabric texture

— Slight colour differences due to screen settings or lighting

Subjective Preferences

— Dissatisfaction with style, colour, or personal preference

— Damage caused by wear, washing, improper care, self-repair, or modification

Sizing

— Sizing preference is not treated as a defect

— Please refer to our size guide before purchasing; sizing recommendations are provided as guidance only

Design Variations

— Slight differences between items of the same size due to design features

— Please refer to the product's listed measurements for accuracy

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Your Responsibility

Returned items remain your responsibility until they are received at our warehouse. Please ensure items are securely packaged and retain your proof of postage in case you need to follow up on your return. We are not responsible for items lost in transit on the way back to us.

Please ensure your return package contains only Miamara items. We are not responsible for returning any unrelated personal items mistakenly included in your parcel. We strongly recommend using a trackable shipping method to ensure your package arrives safely.

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Free Gift Policy

If you received a complimentary gift with your order and are returning only part of it, you may keep the gift. However, if you are returning your entire order, the free gift must also be returned in its original condition for the refund to be completed.

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Return Errors & Incorrect Shipments

Miamara is not responsible for issues caused by errors made during the return process, including:

— Sending the return to the wrong address

— Returning items that do not belong to Miamara

— Returning worn, washed, damaged, or tag-removed items

— Failing to include required documentation

— Returning items outside the allowed timeframe

Please double-check the return address, items, and packaging before shipment. We reserve the right to reject any return that does not meet our policy. No compensation or reimbursement will be provided for items sent incorrectly or that are ineligible for return.

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Fair Use Policy

We monitor return activity closely. If we identify unusual return patterns or suspect that items are being worn and returned, used beyond a try-on, or returned in a condition inconsistent with their original state, we reserve the right to refuse the return and withhold any refund.

If you return items that do not match what you originally ordered, or attempt to return items that do not belong to Miamara, we reserve the right to take legal action. We may also block accounts associated with fraudulent return activity.

Refunds are processed within 7 to 10 business days of receiving your return.